For Retailers

The operating system for modern bike shops.

Turn every bike sale into a customer relationship that lasts for years. No migration, no retraining. Saddle layers onto the systems you already use.

+22%
projected service revenue growth in year one
3.4×
more service visits per connected customer
0
changes to your POS, workflow, or team

Projected impact based on Saddle pilot modeling. Your results will vary by shop size and service mix.

Keep customers for years, not visits
The sale is the beginning of the relationship, not the end. Saddle keeps your shop in your customer's pocket long after they roll out the door.
Turn every bike sold into service revenue
Predictive maintenance becomes booked appointments. Your customers come back before things break, not after.
Every conversation in one place
One inbox, connected to each customer's bike, history, and open work orders. Nothing falls through the cracks.
Approvals without the phone tag
Send a photo, a note, and a price. The customer approves in one tap while your mechanic keeps wrenching.
Keep the systems you already run
Saddle is the intelligence layer on top of your existing POS. Nothing to migrate, nothing to retrain.
Give your customers an experience no big-box store can match
Concierge-level ownership, and your shop is the name behind it.
M
Meet Mike
Head mechanic, Bike Works NYC · 12 years
3,241
Bikes serviced
1.7 days
Average turnaround
97%
On-time completion
4 min
Average response
Saddle Verified

Your people are your storefront. Saddle shows them off.

Your mechanics, specialties, and track record, visible to every Saddle rider in your area. When Saddle recommends service, it recommends you.

Joining Saddle

No cost to your shop. Ever.

No setup fees, no hardware, no monthly software bill. Saddle only works when your shop wins, and our team will walk you through exactly how the partnership works for your store.

For POS Platforms

Build retail software for cycling? Let's integrate.

Saddle sits on top of the systems shops already run. If you build POS or retail software for the cycling industry, our integration adds a consumer engagement layer to your platform without changing what your customers love about it.

© 2026 Saddle LLC. All rights reserved.Made for the ride.
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Bring Saddle to Your Shop

We're partnering with a limited number of retailers as we continue expanding the Saddle network. Tell us about your shop, and our team will personally reach out to discuss whether Saddle is a good fit.

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